FAQ

MEMBERSHIP

How can I get my SAM Member discount when I shop through your online shop?

Your 10% SAM Member discount will be applied during checkout.  Enter your Member ID Number in the indicated field in the CART screen, then enter the Discount Code: SHOP4MEMS when you get to the CHECKOUT screen.

To become a SAM Member, click here to JOIN TODAY!

 

How can I receive SAM Member's Appreciation Days DOUBLE DISCOUNTS when I shop through your online shop?

Your 20% Member's Appreciation Days (MAD) discount will be applied during checkout with a special code, valid only for certain date ranges

Enter your Member ID Number in the indicated field in the CART screen, then enter the MAD Discount Code: DOUBLE when you get to the CHECKOUT screen.

SAM Members enjoy special MAD Double Discounts in-store and online up to three times per year, including during Member's Appreciation Week which will run December 10-14th this year!

 

I'm a new SAM Member and I do not have my Membership ID Number yet.  Can I still get my SAM Member discount when I shop through your online shop?

Yes, you can still receive your discount without your Membership ID Number.

Instead of entering your Member ID Number in the indicated field in the CART screen, simply type in the word NEWMEM and then enter the Discount Code: SHOP4MEMS when you get to the CHECKOUT screen.

 

 

SHIPPING & FULFILLMENT

Do you ship internationally?

SAM Shop Online is currently only shipping within the continental United States (also Alaska and Hawaii).

 

When can I expect to receive my order?

Orders from SAM Shop online should arrive within 8-10 business days.

Should you need an order shipped sooner, please select an expedited shipping method or call us at 206-654-3120 to arrange a rush order.

 

How do I track my order?

Orders can be tracked with the information sent to you by shoponline@seattleartmuseum.org.

 

RETURNS & GIFT CERTIFICATES

What is your return policy?

Items are eligible for return within 30 days of receipt of goods, providing they are in saleable condition.  Return postage will be paid by the customer, unless the return is due to defect of merchandise.  Please see your emails from SAM Shop Online for further instructions on how to complete a return that needs to be shipped back to the SAM Shop Shipping Department.

 

Can I return an item purchased online at one of your shop locations?

Items purchased from SAM Shop Online can be returned to our downtown SAM Shop location.  To process your return, please bring with you the receipt and paperwork for the item/items being returned and your credit card used for the original purchase. 

 

Do you sell Gift Certificates? 

SAM Shop only sells Gift Certificates in-store at our SAM Shop location – they are only redeemable for purchases in SAM Shop or for phone orders at this time. 

To place an order for a Gift Certificate, please call us at 206-654-3120.

 

GENERAL INFO

How is Sales Tax calculated for orders?

Because SAM Shop is only located in the state of Washington, the sales tax will be applied to all orders within our state.

For orders shipping out of state, no sales tax will be applied.

 

Do you have a larger selection of items in-store?

Yes, our online selection is only a sampling of our broad range of products.   In our downtown SAM Shop location at the Seattle Art Museum, you’ll find more locally made jewelry and crafts, textiles, contemporary design, books, children’s items and much more!

 

Do you sell posters/prints of artwork on view at the Seattle Art Museum?

At SAM Shop Downtown, we have a small selection of posters related to the artwork in the Seattle Art Museum permanent collections.  For more information, please call or email us and we can provide details.

For a larger selection of quality prints from our collections and/or special exhibitions, please visit 1000 Museums online at:

https://www.1000museums.com/museums/seattle-art-museum

 

Does your online shop product selection change?

Yes, we will be adding new items frequently to our online shop selection – please check back in with us!

If you saw something when you were in the store and can’t find it online, give us a call at 206-654-3120. We’re happy to help find the item and process a phone order.

 

Do purchases at SAM Shop benefit the Seattle Art Museum?

Yes, every purchase made at SAM Shop contributes to the museum’s educational programming.

 

Do purchases as SAM Shop benefit the artists?

Yes, the majority of our handmade goods are purchased directly from the artists.

 

Are the items on your online shop always in stock?

No.  Items that are locally made are, for the most part, handmade goods that take time to prepare.  For this reason, limited quantities are available.

 

Are orders from SAM Shop Online linked to my Seattle Art Museum and/or Membership email account?

No, SAM Shop Online operates using a separate database.

Order details will be emailed to you from shoponline@seattleartmuseum.org.  This will provide you with details regarding fulfillment, shipping and tracking of your order.

 

How can I contact SAM Shop? 

To reach our sales associates at SAM Shop or to place a phone order, please call 206-654-3120. 

For inquiries regarding shipping of an item purchased at SAM Shop Online, please call our warehouse at 206-654-3166. 

For email inquiries, contact us at shoponline@seattleartmuseum.org